Terms & Conditions

Terms & Conditions



We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.


Smart Shop Solutions makes no express or implied warranties of any kind relating to the provision of information or service on or by this site. Cell Unlock Network will not be liable for any damages of any kind arising from the use or misuse of this site or any of the information or products sold which are contained within it.

Smart Shop solutions are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We will never collect sensitive information about you without your explicit consent. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If you have any questions/comments about privacy, please do not hesitate to contact us via smartshopsolutions@gmail.com.

We use a network of third party suppliers to source unlock codes and on occasions this can mean codes can be delayed by up to 24 hrs. You can rest assured that we will do all we can to find your code and fullfill the order as fast as possible. We can only offer such low prices by avoiding the standard suppliers with inflated prices so we do ask for your patience if a delay is experienced while waiting for your code.

Codes and software are used at your own risk, we hold no responsibility if these damage your phone by improper use. We accept no liability whatsoever for any damage to your handset during the unlocking process.


Refund Policy

In a situation where a code cannot be calculated or sourced for your mobile a refund will be issued. All refunds will be issued via our accounts team. Please allow up to 4 days for the refund to show in your account.

Once a code has been provided for a refund to be given against the order the customer must prove that the code has failed to unlock the handset by providing a detailed account on our request of the procedure they used and state the exact error messages they received.

Orders cannot be cancelled once a customer has submitted an order and the code is processing. Refunds are only given when code cannot be sourced or has not worked as detailed in our terms above.

To claim a refund against a faulty code the customer must inform us of the faulty code within 48 hours of receipt of their code and instructions. We are unable to provide refunds if the customer does not contact us within this time period.

We do not provide refunds to those customers who clearly do not follow the instructions provided with our codes. Different phones have a limited number of attempts for entering unlock codes, we will not refund your payment if you have already exceeded the number of tries.